Terms & Conditions of Service

Effective Date: July 21st, 2026.
These Terms and Conditions of Services ("Terms") govern the provision of book marketing, advertising, consulting, promotional, and related services offered by Chapter One Book Marketing ("Chapter One," "we," "us," or "our").

By purchasing a service, accepting a proposal, paying an invoice, entering into a service agreement, or otherwise authorizing Chapter One to begin work, the individual or entity receiving the services ("Client," "you," or "your") agrees to these Terms.

These Terms should be read together with any proposal, statement of work, service package description, invoice, or other written agreement issued by Chapter One in connection with the services.

1. ABOUT CHAPTER ONE
Chapter One provides strategic and execution-oriented book marketing services primarily for authors seeking to improve the visibility, positioning, promotion, and discoverability of their books.
Depending on the service package or individual engagement selected, services may include:
Personalized book marketing strategy
Book launch and promotional planning
Target audience and market positioning
Author platform strategy
Amazon Ads campaign guidance or management
Meta Ads and Google Ads campaign management
Campaign targeting and audience development
Advertising copy and promotional messaging
Reader visibility and promotional outreach
Review and reader discovery strategy
Book promotional assets and content direction
Email marketing strategy and campaign development
Campaign monitoring and optimization
Performance analysis and reporting
Strategic consulting sessions

The exact scope of services for each Client is determined by the service package, proposal, or written agreement accepted by the Client.
Chapter One is a marketing service provider.

Chapter One is not a publisher, literary agent, public relations agency, law firm, accounting firm, or financial adviser unless a particular service is expressly identified otherwise in writing.

2. SERVICE SCOPE
Chapter One will perform only the services specifically included in the Client's selected package, proposal, or statement of work.

Descriptions appearing on the Chapter One website are intended to explain the general nature of the services and do not guarantee that every possible marketing activity, platform, campaign, deliverable, or promotional opportunity is included.

Services or work requested outside the agreed scope may:
Require an additional fee;
Require a separate proposal;
Be scheduled separately; or
Be declined at Chapter One's discretion.
Where a specific proposal or written service agreement conflicts with these Terms, the specific written agreement will control for that engagement.

3. NATURE OF MARKETING SERVICES
Book marketing is influenced by numerous factors outside Chapter One's control, including:
The quality and commercial appeal of the book;
Genre and reader demand;
Book cover and packaging;
Pricing;
Distribution and availability;
Author platform and audience;
Competition;
Advertising budget;
Retailer algorithms;
Platform policies;
Reader behavior;
Reviews and ratings;
Market conditions;
Timing; and
The Client's participation in the marketing process.
Chapter One provides professional marketing strategy, campaign management, recommendations, and execution within the agreed scope.

Chapter One does not guarantee any specific commercial result.
No representation made by Chapter One should be interpreted as a guarantee of:
A specific number of book sales;
Profitability or return on investment;
Bestseller status;
Amazon category rankings;
A particular advertising cost or conversion rate;
A specific number of reviews;
Positive reviews;
Media coverage;
Podcast appearances;
Retail placement;
Audience growth;
Email subscriber growth; or
Any particular level of book visibility.
Historical results, examples, benchmarks, projections, or case studies are provided for informational purposes only and do not guarantee similar outcomes for any Client.

4. CLIENT RESPONSIBILITIES
The effectiveness and timeliness of service delivery depend on the Client's cooperation.
The Client agrees to provide, when reasonably required:
Accurate information about the book and author;
Book descriptions, metadata, and publication information;
Cover files and promotional images;
Author photographs and biographies, where applicable;
Website and social media information;
Access to advertising or marketing accounts;
Sales or campaign data reasonably necessary for analysis;
Timely feedback and approvals;
Advertising budgets;
Email marketing data, where applicable; and
Any other materials reasonably required to perform the agreed services.

The Client is responsible for ensuring that all information and materials supplied to Chapter One are accurate, lawful, and authorized for use.
The Client represents that they own or have obtained the necessary rights, licenses, releases, and permissions for all materials provided to Chapter One.

Chapter One is not responsible for delays, missed opportunities, campaign interruptions, or reduced performance caused by incomplete information, delayed approvals, lack of account access, insufficient advertising funds, or other Client-related delays.
Project and campaign timelines may be extended when Client approvals, information, access, or required materials are delayed.

5. CLIENT APPROVALS
Unless otherwise agreed, Chapter One may request Client approval before launching significant advertising campaigns, publishing major promotional materials, or implementing material strategic changes.

Once the Client approves advertising copy, promotional messaging, creative materials, targeting, budgets, or other campaign elements, Chapter One may proceed based on that approval.
The Client remains responsible for reviewing factual claims relating to:
The book;
The author's qualifications;
Awards or achievements;
Testimonials;
Health or professional claims;
Financial claims;
Historical claims; and
Other representations specific to the Client or the book.
Chapter One may recommend changes when content appears misleading, unsupported, unlawful, or inconsistent with applicable platform requirements.

6. ADVERTISING SERVICES
Where advertising management or guidance is included, Chapter One may work with platforms such as:
Amazon Ads;
Meta Ads;
Google Ads; or
Other advertising platforms agreed with the Client.
Unless expressly stated otherwise in writing, advertising spend is not included in Chapter One's service fees.

The Client is responsible for funding all advertising budgets and paying advertising platforms directly whenever reasonably possible.

The Client authorizes Chapter One to access and manage designated advertising accounts to the extent necessary to perform the agreed services.
Where Chapter One manages an account owned by the Client, ownership of that account remains with the Client.

Advertising platforms operate independently from Chapter One. Chapter One cannot guarantee that any advertisement, campaign, account, book, landing page, or promotional material will be approved or remain active.

Platforms may independently:
Reject advertisements;
Restrict targeting;
Modify advertising features;
Change pricing;
Change algorithms;
Suspend campaigns;
Restrict accounts; or
Modify their terms and policies.
Chapter One will use commercially reasonable efforts to manage campaigns effectively but is not responsible for actions taken independently by third-party advertising platforms.
The Client understands that advertising performance may fluctuate and that optimization involves testing, analysis, and adjustment over time.

7. ADVERTISING BUDGETS
Any advertising budget recommended by Chapter One is separate from Chapter One's management or consulting fee unless expressly stated otherwise.

Chapter One may recommend increasing, reducing, reallocating, pausing, or discontinuing advertising spending based on campaign performance.

Unless the Client has granted written authority to manage spending within an agreed budget range, material increases in advertising expenditure require Client approval.

Chapter One is not responsible for campaign interruptions resulting from:
Failed payment methods;
Insufficient account balances;
Expired payment cards;
Advertising account restrictions; or
Client-imposed spending limitations.

8. REVIEWS AND READER DISCOVERY
Chapter One may provide strategy and outreach designed to help eligible books reach legitimate reviewers, readers, promotional services, book communities, influencers, or other discovery opportunities.

Such services may include:
Identifying appropriate review opportunities;
Recommending legitimate review platforms;
Coordinating outreach;
Providing guidance on advance or complimentary review copies;
Identifying reader communities;
Recommending promotional services; and
Advising on ethical review acquisition practices.
Chapter One does not guarantee that any person receiving a book will:
Read the book;
Review the book;
Publish a review;
Publish a positive review; or
Publish a review within a specific timeframe.
Chapter One does not control the content, rating, tone, or publication decisions of independent reviewers.

Chapter One will not knowingly purchase, fabricate, manipulate, or arrange fake consumer reviews.
Chapter One will not require a positive review in exchange for compensation, free products, promotional benefits, or other incentives.

The Client agrees not to request or instruct Chapter One to engage in review practices that violate applicable laws, regulations, or platform policies.
Chapter One may refuse or discontinue any review-related activity that it reasonably believes could constitute deceptive review manipulation or violate the policies of Amazon or another relevant platform.

9. PROMOTIONAL OUTREACH AND THIRD-PARTY OPPORTUNITIES
Chapter One may identify or recommend promotional opportunities such as:
Book promotion websites;
Reader discovery platforms;
Newsletter promotions;
Podcast opportunities;
Book communities;
Influencer outreach;
Media opportunities;
Promotional partnerships; or
Other relevant marketing channels.

Unless expressly guaranteed in writing by the third-party provider itself, Chapter One does not guarantee acceptance, placement, publication, audience size, traffic, sales, or other results from these opportunities.

Chapter One does not control independent media outlets, reviewers, podcast hosts, promotional platforms, influencers, publishers, retailers, or other third parties.

Any third-party fees are the Client's responsibility unless expressly included in the applicable proposal.
Chapter One may recommend third-party vendors based on professional judgment but does not guarantee their performance and is not responsible for their independent acts or omissions.

10. EMAIL MARKETING
Where email marketing services are included, Chapter One may assist with:
Email strategy;
Campaign planning;
Promotional emails;
Reader communications;
Basic automated sequences;
Audience segmentation;
Messaging; and
Related email marketing activities.

The Client is responsible for ensuring that any contact list supplied for marketing purposes has been obtained and maintained lawfully.

The Client represents that it has all necessary rights and permissions to use the email addresses and personal information supplied to Chapter One.

The Client must not provide Chapter One with unlawfully purchased, scraped, harvested, or otherwise unauthorized email lists.

Where applicable, the Client is responsible for maintaining legally required records of consent and for providing accurate sender identification and business information.

Chapter One may refuse to send, prepare, upload, or manage campaigns involving data that it reasonably believes was obtained unlawfully or could create material legal or compliance risks.

Both parties agree to cooperate in implementing appropriate unsubscribe and opt-out mechanisms where required.

11. THIRD-PARTY PLATFORMS AND SOFTWARE
Chapter One may use third-party platforms, applications, software, analytics tools, advertising systems, email service providers, design tools, scheduling systems, or other technology when delivering services.

These may include, depending on the engagement:
Amazon;
Google;
Meta;
Email marketing platforms;
Website platforms;
Analytics tools;
Design applications;
Scheduling applications; and
Other marketing technology providers.
Use of such platforms may be subject to separate third-party terms, privacy policies, pricing, and technical limitations.

Chapter One does not control and is not responsible for:
Third-party outages;
Changes in features;
Pricing changes;
Account suspensions;
Data loss caused by third-party systems;
Platform policy changes; or
Discontinuation of third-party products or services.
Where practical, Chapter One recommends that important business accounts remain registered and owned directly by the Client.

12. FEES AND PAYMENT
Service fees are stated in the applicable proposal, package, invoice, or written agreement.
Unless otherwise stated:
Fees are quoted in U.S. dollars;
Recurring services are billed in advance;
Advertising spend is separate;
Third-party vendor expenses are separate; and
Payment processor, currency conversion, bank transfer, or similar transaction fees may be the Client's responsibility.

The Client is responsible for any taxes, duties, withholding obligations, or similar charges legally applicable to the Client's purchase of the services, excluding taxes imposed directly on Chapter One's income.

Failure to make payment when due may result in the suspension of services.
Chapter One is not responsible for advertising losses, missed promotional opportunities, or campaign interruptions resulting from services being suspended because of overdue payment.

Unless otherwise required by applicable law or expressly stated in writing, payments for work already performed are non-refundable.

Refunds will not be issued solely because a marketing campaign fails to produce the Client's preferred level of sales, reviews, visibility, advertising performance, or return on investment.

13. RECURRING SERVICES AND CANCELLATION
Monthly marketing services continue according to the duration and billing terms stated in the applicable package or proposal.

Unless a fixed minimum engagement has been agreed in writing, either party may discontinue recurring monthly services by providing written notice before the next billing period.

Cancellation becomes effective at the end of the period already paid for.
Fees for a service period that has already begun are generally non-refundable because strategic planning, account management, campaign preparation, availability, and other professional resources may already have been allocated.

Where a package includes a minimum recommended duration, that recommendation describes the period Chapter One believes is generally appropriate for meaningful strategy and campaign development. A recommended duration does not create a mandatory contractual commitment unless the Client has expressly agreed to a fixed-term engagement.

Fixed-term projects or engagements may have separate cancellation provisions stated in the applicable proposal.

Nothing in this section limits any cancellation, refund, or withdrawal right that cannot legally be waived under applicable consumer protection law.

14. INTELLECTUAL PROPERTY
The Client retains ownership of intellectual property provided to Chapter One, including the Client's:
Manuscript;
Book;
Cover artwork;
Author photographs;
Trademarks;
Logos; and
Existing marketing materials.

Upon full payment, the Client may use final custom marketing materials specifically created and delivered by Chapter One for the Client's campaign, subject to any third-party licensing restrictions.

Chapter One retains ownership of its pre-existing:
Marketing methodologies;
Strategic frameworks;
Templates;
Processes;
Systems;
Internal documents;
Know-how; and
General marketing concepts.

Nothing in the engagement transfers ownership of Chapter One's underlying business methods or proprietary systems.

Third-party assets, stock images, fonts, software, templates, or other licensed materials remain subject to the applicable third-party license terms.
Unless the Client requests otherwise in writing, Chapter One may identify the Client as a client and display publicly released marketing work in its professional portfolio. Chapter One will not publicly disclose confidential campaign data, unpublished manuscripts, private business information, or sensitive financial information without authorization.

15. CONFIDENTIALITY
Each party may receive confidential or commercially sensitive information from the other.
Both parties agree to use reasonable care to protect confidential information and to use it only as necessary for the service relationship.
Confidential information does not include information that:
Is publicly available through no breach of these Terms;
Was lawfully known before disclosure;
Is independently developed without using the other party's confidential information; or
Must be disclosed by law or lawful governmental order.

Chapter One may share limited information with service providers or contractors when reasonably necessary to provide the services, subject to appropriate confidentiality obligations or applicable service-provider terms.

16. DATA AND PRIVACY
Personal information collected directly through the Chapter One website is governed by the Chapter One Privacy Policy.

When Chapter One receives Client data for the purpose of providing marketing services, the Client remains responsible for ensuring that the collection and use of that data is lawful.

The Client must not provide unnecessary sensitive personal information to Chapter One.
Chapter One may use reasonable third-party technology and cloud-based services to perform its work.

No internet-based or electronic system can be guaranteed to be completely secure, and Chapter One does not guarantee absolute security against every unauthorized access, cyberattack, platform failure, or other technological event.

17. CLIENT CONTENT AND LEGAL COMPLIANCE
The Client is responsible for the legality and accuracy of the book, manuscript, claims, materials, and information being promoted.

The Client represents that the materials supplied to Chapter One do not knowingly:
Infringe third-party copyrights or trademarks;
Violate privacy or publicity rights;
Contain unlawful defamatory material;
Involve fraudulent representations; or
Violate applicable law.

Chapter One does not provide legal review of manuscripts, advertising claims, copyrights, trademarks, disclaimers, regulated professional claims, or other Client content unless expressly agreed in writing.

Chapter One may decline to promote content that it reasonably believes is unlawful, fraudulent, deceptive, infringing, hateful, dangerous, or materially inconsistent with relevant platform policies.

18. RIGHT TO REFUSE OR SUSPEND SERVICES
Chapter One may refuse, pause, or terminate services when reasonably necessary because of:
Non-payment;
Repeated failure to provide required information;
Abusive or threatening conduct;
Requests to engage in illegal or deceptive marketing;
Fake review manipulation;
Advertising policy violations;
Intellectual property concerns;
Fraudulent activity;
Material breach of these Terms; or
Conduct that could reasonably expose Chapter One to significant legal, reputational, or platform-related risk.

Where reasonably possible, Chapter One will provide notice and an opportunity to correct a remediable issue before terminating the engagement.

19. PROFESSIONAL JUDGMENT AND STRATEGIC CHANGES
Marketing campaigns require ongoing professional judgment.

Chapter One may recommend adjustments to:
Advertising targeting;
Advertising channels;
Campaign budgets;
Promotional messaging;
Audience strategy;
Content;
Campaign timing;
Promotional opportunities; or
Other marketing activities.

A strategy that initially appears appropriate may be modified based on campaign performance, market response, platform conditions, or new information.
Such strategic adjustments are a normal part of marketing management and do not constitute a failure to provide the original service.

20. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Chapter One will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from the services, including loss of anticipated profits, lost sales, lost opportunities, loss of audience, or reputational loss.

Chapter One will not be responsible for losses caused primarily by:
Client decisions;
Inaccurate information supplied by the Client;
Third-party platforms;
Advertising platform decisions;
Retailer actions;
Algorithm changes;
Account suspensions;
Unauthorized Client activity;
Third-party service providers; or
Events outside Chapter One's reasonable control.
To the fullest extent permitted by applicable law, Chapter One's aggregate liability arising from a particular service engagement will not exceed the total professional service fees actually paid to Chapter One for the services giving rise to the claim during the six months immediately preceding the event giving rise to the claim.

This limitation does not apply where liability cannot legally be limited or excluded.

21. RESPONSIBILITY FOR THIRD-PARTY CLAIMS
Each party is responsible for claims arising from its own unlawful conduct, negligence, or breach of these Terms.

The Client agrees to be responsible for third-party claims arising from materials, content, data, instructions, or representations supplied or specifically required by the Client where Chapter One reasonably relied upon the Client's authority to provide or use them.

Nothing in this section requires either party to assume responsibility for the independent misconduct of the other party.

22. FORCE MAJEURE
Neither party will be considered in breach of these Terms for delays or failures caused by circumstances reasonably beyond its control.

Such events may include:
Natural disasters;
Government restrictions;
Widespread internet outages;
Major platform failures;
Cyber incidents;
War or civil disturbance;
Labor disruptions;
Serious illness or emergency; or
Other comparable events beyond reasonable control.

The affected party will make reasonable efforts to resume performance when circumstances permit.

23. INDEPENDENT CONTRACTOR RELATIONSHIP
Chapter One provides services as an independent contractor.

Nothing in these Terms creates:
An employment relationship;
A partnership;
A joint venture;
A franchise;
A fiduciary relationship; or
An agency relationship beyond the limited authority expressly granted to manage Client marketing activities or accounts.

The Client retains final responsibility for business, publishing, financial, and legal decisions relating to the Client's book and author business.

24. COMMUNICATIONS
The Client agrees that service-related communications may take place electronically, including through:
Email;
Video conferencing;
Messaging services;
Shared documents;
Project management systems; or
Other agreed communication platforms.

Electronic approvals and written instructions may be relied upon by Chapter One as authorization to proceed.

25. GOVERNING LAW AND DISPUTES
The parties agree to first attempt in good faith to resolve any dispute through direct discussion before initiating formal legal proceedings.

Unless mandatory applicable law provides otherwise, these Terms and the service relationship will be governed by the laws of the Republic of Argentina and the applicable laws of the Province of Córdoba.

Subject to any mandatory consumer jurisdiction requirements, disputes that cannot be resolved amicably will be submitted to the competent courts located in Córdoba, Argentina.

Nothing in these Terms limits any rights or remedies that cannot legally be waived under applicable consumer protection or other mandatory law.

26. CHANGES TO THESE TERMS
Chapter One may update these Terms from time to time to reflect changes in its services, business practices, legal requirements, or industry conditions.

The updated version will be published on the Chapter One website with a revised effective date.
Material changes will not retroactively alter the essential terms of an existing fixed engagement without the Client's agreement.

Continued use of recurring services after updated Terms become effective may constitute acceptance of the updated Terms where permitted by applicable law.

27. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

28. NO WAIVER
Failure by either party to immediately enforce a provision of these Terms does not waive the right to enforce that provision later.

29. ENTIRE AGREEMENT
These Terms, together with the applicable proposal, package description, statement of work, invoice, and any separately signed service agreement, constitute the agreement between Chapter One and the Client concerning the applicable services.

They replace prior discussions or representations relating to the same engagement, except where a separate written agreement expressly provides otherwise.

30. CONTACT INFORMATION
Questions concerning these Terms and Conditions may be directed to:
Chapter One Book Marketing
Email: hello@chapteronebookmarketing.com
Website: www.chapteronebookmarketing.com

By purchasing, accepting, or authorizing Chapter One's services, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions of Services.